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Prices Sales Tax
Payment Return Policy
Claims Warranties
Shipping Confidentiality


We strive to be certain our catalog is accurate, both in word and in pictures. but with our manufacturers constantly improving and modifying products, some details may change. We reserve the right to accommodate these changes and to correct any errors that may inadvertently appear. All of our products are intended for adult use only.


PRICES CHANGE DAILY! Many factors go into setting our prices. Our goal is to offer you the best products, service & knowledge at the lowest possible price. Prices may change as products sell out and are re-supplied. Your understanding is appreciated when stock is sold-out and replaced with higher cost items. We are not bound to honor typographical errors on prices or descriptions.


Washington State residents are subject to sales tax.


Once Upon A Bear accepts the following credit cards: imageimage.   Charges are billed when the order is shipped.

We do NOT accept COD's orders, money orders, cashier's checks or personal checks.

Make sure to enter your correct billing address that matches your credit card company information on file. Our credit card charge processor will verify your credit card number and billing address, before the order is filled. If your order is to be shipped to an address different from your billing address, we need written authorization to ship to the other address.

You can fax this signed authorization to us. Fax number: 1-253-639-7030


CLOSEOUT AND REDUCED ITEMS CANNOT BE RETURNED OR EXCHANGED. No Cash or Credit refunds allowed. Exchange or Store Credit (Bear Bucks) only with Original Receipt within 15 days of Purchase of New Un-Used Merchandise in Original Condition and Package. No returns after thirty days for any reason. No returns without a Return Authorization Number. Any returns without a prior authorization will be refused. Contact us for a Return Authorization Number with explanation for return. All returns are subject to a 15% re-stocking charge unless they are result of our error. No returns are accepted freight collect or COD.


Claims for shortages must be made by email within 10 days of delivery. If there is shipping damage you must note it at the time of receipt and file a claim with the shipper. If we shipped you the wrong item, or you just order the wrong product, email for a Return Authorization Number within thirty days of receipt and we will replace the item with the correct item. If we shipped you the wrong item, we will pay the shipping and handling charges. All returns for refunds will have a 15% restocking charge deducted from your refund and you must pay the shipping and handling both ways.


Once Upon A Bear is not a warranty repair station, and therefore ONCE UPON A BEAR MAKES NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO ANY MERCHANDISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The only warranties provided are provided by manufacturer’s and are as contained in each manufacture’s package. Please ship all repairs directly to the manufacture’s to avoid delays.


Once Upon A Bear has neither hold harmless agreements with manufacture’s or liability insurance to protect itself against product liability claims and litigation that may arise from products it distributes. You may NOT rely on such insurance agreements that Bear Arms Inc./Once Upon A Bear may have with any of its insurers or manufacturer’s as protection against claims or litigation.


Once Upon A Bear - Onceuponabear.com "Does Not Export" or "Ship" outside of the United States of America.

You will receive a call from a customer service representative for approval of shipping charges

Air shipping will cost more, email for quote. Rush orders will ship same business day, if order is received before noon PST. Orders may be shipped by Federal Express Ground or US Mail. We cannot be responsible for freight damage or freight delays.


It is Once Upon A Bear's policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information. For example, when placing online orders, the personal information you provide will be used to process your order.

Personal information will not be released to third parties except to further the purpose for which you provide the information, such as sending the products you order to your local dealer, or if release is required by law or is pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.

We can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by Once Upon A Bear's technical support staff.

In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

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